Shipping policy

At The French Cottage, we ship worldwide. For a shipping quote, contact us with your zip code along with the reference number(s) of the item(s) you are interested in. Packing and shipping are at the client's expense.


NWA Local Pickup 

Local pickup is available from The Cottage.  You can choose local pickup at the time of check out.  If there are any specifications for gift wrapping, such as "gift wrap for my brother," you can put that request in order notes at the time of check out or email us at info@thefrenchcottageshop.com after check out.  If you do not have time to stop in and retrieve your items, we will be happy to bring them out to the car if you call us upon arriving. Our store number is (479) 935-3255.


Shipping of Larger Items

For long-distance deliveries, we will arrange shipping by professionals who will pick up, pack, fully insure, and ship your purchases.  Our relationship with several trusted shipping companies allows us to choose the most economical means of delivery while still ensuring safe arrival of our clients’ purchases.  We are happy to obtain a shipping quote and to arrange for the pick-up of a purchase. Payment for shipping is made directly to the shipper by the client. 


Shipping Procedure

  1. Before a client makes a purchase, he or she may request a shipping or delivery charge by providing the delivery zip code.
  2. The French Cottage Shop contacts the delivery service and obtains the quote and then sends it to the client via email.
  3. After the client has accepted the quote, The French Cottage Shop makes arrangements for the pick-up of the purchase, provides the contact information of the shipper to the client, and the shipper contacts the client directly to make convenient arrangements for delivery.
  4. Payment of delivery is made directly to the shipper by the client.

Shipping of Smaller Items

We use the services of UPS, FedEx, and the U.S. Postal Service for shipping of smaller Items. These orders ship via standard ground service, include full insurance, and generally arrive within 3-7 business days from the ship date. Expedited shipping is available upon request. 

Whenever possible, we will pack your item(s) ourselves at no charge to help you save on packing costs. If we are unable to provide a suitable box or if we feel your items are too fragile to pack ourselves, we will arrange for professional packing of your item(s) by the local UPS Store or FedEX (packing charges apply). All shipping and packing costs incurred at UPS or FedEx will be charged directly to your credit card by our local UPS Store or FedEx.  All shipping costs incurred at USPS will be charged directly to your credit card by The French Cottage Shop.

If your package is lost or your items are damaged, please file a claim on the UPS website or the FedEX website. All items are insured for the purchase price. The French Cottage Shop will supply all necessary documentation to help support the actual repair or replacement cost of the merchandise, up to the declared value.

If you are dissatisfied with your purchase, read our return policy to learn how to return your item(s) for a full refund.